Member Services Team

Did you know that we now have a dedicated Member Services Team that offers insurance enrollment assistance, and prior authorization referral care services (formerly PRC) for qualifying Tribal Members and their families? 

This new team consists of three key individuals:
Member Services Manager – This role is currently filled by Tiarrah Sims. As the Member Services Manager, she works as advocate for Tribal Members and coordinates closely with internal and external providers to ensure continuity of care. She is the first point of contact when requesting an authorization number.
Member Services Billing Coordinator – This role is currently filled by Abby Imlay. As the Billing Coordinator, she is responsible for timely processing of claims from external offices. The Billing Coordinator is the first point of contact for any questions related to bills from outside offices. 
Member Services Enrollment Specialist – This role is currently filled by Jodi Jensen. As the Enrollment Specialist, Jodi works with patients, and community members to provide education and assistance related to insurance enrollment. She is the first point of contact for eligibility and enrollment assistance. 

You can learn more about this team by visiting: pitu.gov/pitu-member-services/.